Return & Refund Policy

We want you to enjoy your swiffier tableware. If there is an issue with your purchase, contact service@swiffier.com, and our team will help.

Preparing Your Order

We normally prepare orders within 1–2 business days of payment confirmation. Orders received during weekends or public holidays begin processing on the following business day.

After dispatch, you will receive an email confirming shipment and providing your tracking details.

Canceling an Order

Orders can be canceled within 24 hours of being placed. Beyond this timeframe, your order may already be in preparation, so we cannot promise that a cancellation will be possible.

Please send your cancellation request to service@swiffier.com promptly, including your order number.

Returning Your Items

You must request a return within 14 days of receiving your order.

To qualify, tableware must be unused, clean, undamaged, and in its original condition. Include the original packaging and keep any original tags, labels, and applicable hygiene seals intact.

You may unpack a product to check its size and appearance, provided it remains in the condition described above. Items used for preparing, serving, or consuming food or drinks do not qualify for change-of-mind returns.

Some products, including clearance merchandise and items with removed hygiene seals, may be excluded from change-of-mind returns. If you are unsure whether your purchase qualifies, please contact us before sending it back.

To start a return, email service@swiffier.com with your order number and reason for returning the item. Our team will review your request and provide approval and shipping instructions. Please wait for these instructions before posting your return.

Receiving Your Refund

Once the returned products arrive, we will check their condition and email you with the result.

Approved refunds are issued to the original payment method within 3–7 business days. The shipping fee paid for the original delivery is non-refundable.

Damaged or Faulty Tableware

If your order arrives with damage or a defect, please contact service@swiffier.com. Include your order numbe