Privacy Policy

At swiffier, we respect your privacy. This Privacy Policy describes the personal information we collect, the purposes for which we use it, the circumstances in which we share it, and the choices available to you when visiting our website, shopping for tableware, or communicating with us.

The terms “we,” “us,” and “our” refer to swiffier throughout this policy.

1. Understanding Personal Information

Personal information includes details that identify you directly or can reasonably be connected to you when combined with other information. Even information that appears anonymous may qualify if it can be linked to a particular person.

Information that has been permanently anonymized or combined into aggregate data so that individuals can no longer be identified falls outside this definition.

2. Information We Collect

Details You Share with Us

You may provide personal information when creating an account, placing an order, contacting customer support, completing a survey, or using any available chat or assistance features.

Depending on the interaction, we may collect:

• Your name, email address, and other contact details.

• Delivery and billing addresses.

• Account credentials and information used to authenticate your identity.

• Transaction-related payment details, including credit or debit card information and other payment account details.

• Information included in messages, customer service requests, and survey responses.

Details Collected During Website Use

When you browse our store or access our services, we may collect information about your device and your activity on the website.

This can include your device type, device identifiers, IP address, operating system, browser, pages visited, browsing interactions, and diagnostic information.

We may also receive location information from your device. Where available and permitted, technologies such as GPS or IP-based location tools may help us understand your location and improve our products and services.

3. Purposes for Using Your Information

Operating and Improving Our Business

We use personal information to supply tableware and related services, manage purchases, and improve the shopping experience.

Information may also support analysis, research, internal reviews, and the development of our products, services, and advertising. These activities serve our legitimate interest in operating and improving our business.

If you enter a promotion, competition, or similar activity, we may process the information you submit to manage your participation. Additional terms for that activity may explain other relevant uses.

Responding and Communicating

We use your details to answer questions, handle requests, provide account and order updates, and communicate changes to our policies or terms.

With your prior express consent, we may send promotional messages about our products and services. You can request that these messages stop by emailing service@swiffier.com.

Where you have expressly agreed in advance, we may also share information with partners so they can contact you about their own offerings.

Personalization and Advertising

With your prior express consent, we may use personal information to customize your experience, show relevant content or advertising on third-party websites and applications, and measure campaign performance.

When consent is the basis for processing, you may withdraw it by contacting us at service@swiffier.com.

Security and Fraud Prevention

We process information to confirm account activity, identify possible fraud, investigate suspicious or potentially unlawful conduct, and address violations of our terms or policies.

These uses support our legitimate interest in protecting our customers and business. We seek to process information transparently and lawfully, limit collection to relevant purposes, and apply appropriate safeguards.

4. Cookies and Related Technologies

Cookies are small files placed in a browser or on a device. They allow websites to recognize devices, retain preferences, and learn how visitors use their features.

We may use similar tools, including local browser storage, device identifiers, and related software technologies. For simplicity, this policy refers to these tools collectively as “cookies.”

These technologies support the operation, security, and improvement of our store. They may also help personalize content, deliver and evaluate advertising, analyze website activity, and make shopping safer.

The cookies involved may differ depending on the pages, features, and services you use.

5. When Information May Be Shared

Providers and Business Partners

We may disclose relevant personal information to partners that help us provide products, carry out services, or manage marketing activities.

These arrangements support our store, customer services, and advertising. We do not share personal information with other companies for their own independent marketing without your prior express consent.

Related Companies and Business Changes

Information may be shared within our group of affiliated companies.

If our business undergoes a merger, acquisition, restructuring, joint venture, assignment, spin-off, or sale or transfer of assets, personal information may form part of that transaction. Information may also be transferred during bankruptcy or comparable proceedings.

Legal Requirements and Protection of Rights

We may disclose information to comply with laws, court proceedings, litigation, or requests from public or government bodies, including authorities located outside your country.

Disclosure may also occur when we reasonably believe it is needed to enforce our terms, investigate fraud, protect our rights, pursue legal remedies, or safeguard our business and customers.

We may release information when we consider it necessary or appropriate in connection with national security, law enforcement, or other matters of public importance.

6. Legal Bases for Processing

Our collection, use, storage, disclosure, and transfer of personal information may be subject to the laws of the European Economic Area or other jurisdictions relevant to you.

For individuals in the European Economic Area, processing that depends on consent is based on the consent provisions of Article 6(1) of the General Data Protection Regulation.

Other processing described in this policy may rely on our legitimate business interests or the need to meet legal obligations.

7. Information About Children

Our store and services are directed toward adults. We do not knowingly collect, use, or share personal information about children under 16, or below the corresponding minimum age in the applicable jurisdiction.

If we discover that we have collected information from a child in this category, we will take steps to delete it promptly.

Please contact service@swiffier.com if you believe a child has provided personal information to us.

8. Your Privacy Rights

We make reasonable efforts to keep personal information accurate, complete, and up to date.

Subject to applicable law, you may be entitled to:

• Obtain access to personal information we hold about you.

• Have incorrect or incomplete details corrected.

• Request deletion of your personal information.

• Object to processing or ask that it be restricted.

• Receive your information in a structured, commonly used format.

• Raise a complaint with the relevant data protection authority.

Send privacy requests to service@swiffier.com.

Before acting on a request, we may need additional information to confirm your identity, verify your right to make the request, and find the relevant records. Certain legal or regulatory requirements may allow or require us to decline some or all of a request for access or deletion.

We will respond within a reasonable timeframe and in fewer than 30 days.

9. Links to Other Websites

Our store may link to websites, products, or services operated by other organizations.

This policy applies to information collected through our own products and services. It does not cover third-party privacy practices, and we are not responsible for their content or handling of information, even where we have a business relationship with them.

Review the relevant provider’s privacy policy before using its services or sharing personal information.

10. Safeguards and Storage Periods

We use reasonable technical, organizational, and physical measures designed to protect personal information from unauthorized access and support its appropriate use.

Information is retained for the period needed to carry out the purposes described in this policy, unless the law permits or requires a longer period.

11. Policy Updates

We may revise this policy to reflect changes in our operations, technology, industry practices, or legal requirements.

Your continued use of our products or services after a revised policy becomes effective indicates acceptance of the updated policy. This does not replace any express consent required for a particular use of your information.

If you do not agree with an update, please discontinue use of our services. You may contact us to request closure of an existing account.

12. Get in Touch

For questions about this policy, our use of personal information, or a privacy rights request, contact:

swiffier
Email: service@swiffier.com